Website Support Portsmouth

Website maintenance and support services

Support and maintenance that actually has your back. Plugin and theme updates, uptime monitoring, backups, security patches, monthly reports and development hours - handled by an in-house UK team who already know your site. Plans start at £190 per month with no long-term contracts.

Book a Call

50+ sites, quietly kept in shape

Fifty-plus live websites currently sit on our support plans. Some were built by us. Plenty were built by other agencies and picked up when the original developer moved on. All of them are patched, backed up, monitored and improved on a regular schedule so nothing has a chance to become a crisis.

Sites Currently Supported

Years Experience

Automated Uptime Monitoring

Book a Call

What's Included

Everything Covered. Nothing Left to Chance.

Our support plans cover everything your website needs to stay healthy, secure, and performing - so you're not left scrambling when something goes wrong.

Plugin & Theme Updates

We handle all updates as they come out - tested and applied carefully so nothing breaks without warning.

24/7 Uptime Monitoring

We watch your site around the clock. If it goes down, we know before you do - and we act immediately.

Security & Backups

Daily backups, security scanning, and fast recovery if the worst happens. Your data is always protected.

Monthly Status Reports

A clear summary of what's been done, what's performing, and what to keep an eye on - no jargon.

Ongoing Development Hours

Need a new page, a tweak, or something bigger? Your support hours cover development work too - just ask.

Performance & SEO Checks

We review your site speed and search performance regularly and flag anything worth improving.

Plugin & Theme Updates

We handle all updates as they come out - tested and applied carefully so nothing breaks without warning.

24/7 Uptime Monitoring

We watch your site around the clock. If it goes down, we know before you do - and we act immediately.

Security & Backups

Daily backups, security scanning, and fast recovery if the worst happens. Your data is always protected.

Monthly Status Reports

A clear summary of what's been done, what's performing, and what to keep an eye on - no jargon.

Ongoing Development Hours

Need a new page, a tweak, or something bigger? Your support hours cover development work too - just ask.

Performance & SEO Checks

We review your site speed and search performance regularly and flag anything worth improving.

Support Plans

Support That Suits Your Business

From essential maintenance to a full digital partner - choose the plan that fits. All plans are on a 30-day rolling basis with no long-term contracts.

Essentials

£190 /mo

+ VAT · 2 hrs support at £95/hr

Peace of mind for smaller sites that just need to stay secure and online.

2 hours of support per month
Plugin & theme updates
Uptime monitoring (24/7)
Monthly status report
Minor theme tweaks
Response within 2 business days
Performance & SEO check

How support actually works, start to finish

A price list is not the same as a plan. Here is what happens when you need something done.

··· ··· ··· ···

Getting in touch

Email, phone or the shared client channel we set up at onboarding. All three go to the same team. There is no ticketing portal to log into and no support desk to route through.

Estimating the work

Requests are acknowledged in writing within the response time on your plan (2 business days on Essentials, next business day on Growth, same day on Priority). For anything more than a small tweak we come back with an estimate of hours and a rough window for the work, and wait for your OK before we start the clock.

Doing the work

Anything low risk (content updates, small tweaks, plugin updates) is done directly on production. Anything larger goes through staging first, gets reviewed by you, and only ships once it is signed off. Nothing goes to live that you have not seen.

Reporting

A monthly report shows hours used, hours remaining, what was done, what was checked, and anything worth thinking about before next month. No jargon. No filler.

A quick word on 24/7

Uptime monitoring runs 24/7. Support does not. We are a small in-house UK team who do our best work between 9 and 5:30 UK time. If you need someone answering the phone at 3am, we are not the right agency. Almost everything that needs an urgent response actually needs a considered response by the same person the next morning, and we are here for that.

Taking Over

Taking on a website we did not build

Most people who search for website maintenance already have a site and a problem. Here is how we pick sites up cleanly when the original developer is gone.

··· ···

What the handover involves

A short discovery call to understand what you have and what you need. Then we ask for access to the hosting, CMS, DNS and any third-party services the site relies on. Anything the previous developer set up in their own account (staging environments, plugin licences, deployment tools) we get moved into yours.

A site audit before we commit

Before starting the retainer we do a proper look through the site. Sometimes the code is clean, well organised and easy to work with. Sometimes it is not. If there is something that needs fixing before support can sensibly start (broken updates, insecure plugins, hosting that will not let us do our job) we tell you and quote for the fix upfront. Never a nasty surprise on invoice one.

What if the build is bad?

Sometimes a site is beyond a sensible support relationship - a WordPress build so plugin-heavy that every update is a coin flip, or a page-builder mess where nothing can be changed without breaking something else. When that happens we say so honestly and talk about whether a redesign or migration makes more sense than propping up what is already there.

WordPress

WordPress maintenance and support

The bulk of our support work is on WordPress - sites we built and sites we picked up from other agencies. If yours has drifted, this is the right place to land.

··· ···

Core, theme and plugin updates

Every update is applied on staging first, tested against the pages that actually matter, then pushed to live. If something breaks in staging, we fix it before the update ships rather than telling you about it after.

Premium plugin licences

Where we hold agency-level licences on plugins your site uses (ACF Pro, WP Rocket, Gravity Forms and similar), you get those covered as part of the plan. No separate renewals to track.

Security and hardening

Malware scanning, login hardening, brute-force protection and file-integrity monitoring across every WordPress site on a support plan. If a vulnerability is disclosed on a plugin you use, we know before you do and patch before it becomes anything.

Other Platforms

Shopify, WooCommerce and Statamic support

Every support plan also covers Shopify, WooCommerce and Statamic. The work looks similar to WordPress - updates, monitoring, backups, development hours - but a few things are worth calling out.

··· ··· ···

E-commerce sites tend to need more

A brochure site going down is inconvenient. A store going down loses money every minute. Shopify and WooCommerce sites usually sit on the Growth or Priority tier for that reason - the response time matters more than it does on a slower-moving site.

Shopify stores

Shopify handles the server side, so most of the work is above the platform. We keep Shopify themes updated on a duplicate before anything ships, audit the apps that quietly bill every month (most stores are paying for two or three they no longer use), and keep checkout extensions and Shopify Scripts current. Store health, conversion checks and speed pass sit inside your support hours rather than being sold as a separate audit.

WooCommerce stores

A WooCommerce store is a WordPress site with a lot more moving parts. Everything on the WordPress plan applies (core, theme and plugin updates on staging, security hardening, backups) plus WooCommerce-specific work: payment gateway and shipping-extension updates, PHP compatibility checks against Woo core, database and order-table health, and PCI-relevant plugin monitoring so the checkout stays compliant as things change upstream.

Statamic is a rare one

Statamic is our house CMS for content-led builds. Very few agencies support Statamic, so if you have a Statamic site and nobody to look after it, get in touch. We are one of the few places you will find long-term support for the platform.

Hosting

What sits with hosting, what sits with support

Support and hosting are related but they are not the same thing. Support is human time on a retainer. Hosting is the environment the site runs in. Splitting them out makes both clearer.

Support covers the people-doing-the-work side: plugin and theme updates, uptime monitoring, backups and restores, security scanning and patching, all development hours, all content work. Hosting covers the infrastructure side: the server itself, SSL certificates, DNS management, server-level speed. Staging environments sit under hosting as a paid add-on rather than as a bundled default, so brochure sites that do not need one are not paying for one. We do both, but on separate lines so you know what you are paying for.

Most clients bundle the two together with us. Same team, one relationship, less admin. See the managed hosting page for what the hosting side covers. If you already have hosting you are happy with, keep it - support works fine alongside another provider.

See hosting page

The proof is in the praise

Don't just take our word for it. See how our work impacts the people who matter most.

Jodie Goodchild

Known For

I was referred to We Are Jungle by someone I trust, and from the moment we met, I knew they were the real deal.

I had a website before, but We Are Jungle turned it into something I'm truly proud of. The process felt effortless, and their expertise and approach made everything so easy.

knownfor.co.uk

Cameron Brew

South Coast Rx Physiotherapy

Both Brad and Kay went above and beyond in their support for us and ensured that the final version of the website represented exactly the feel we were going for. Thank you so much to both of you for all of your hard work. We could not recommend We are Jungle highly enough!

southcoastrxphysiotherapy.co.uk

Laura O'Leary

My Learning Cloud

We recently worked with We Are Jungle to re-build and refine our website, and the entire experience has been fantastic. From the start, We Are Jungle offered a competitive quote and maintained excellent communication throughout the project.

mylearningcloud.org.uk

Book an intro call about support

Not sure which plan is right for you? Book a quick call and we'll walk you through the options - no pressure, just clarity.

What to expect

A look at your current site and what kind of support makes sense
A plain-English explanation of what each plan covers
Honest advice on what your site actually needs

After the call

We'll recommend the right plan for your site and your budget
You'll know exactly what's covered and what happens next
No pressure - just an honest conversation about what your site needs

Explore our Web Design and Web Development services

Web Design

Bespoke web design for growing businesses. UX and UI, website redesigns and conversion-focused builds - custom, not cookie-cutter.

Web Development

Clean, scalable builds using modern tools and frameworks. Fast, flexible, and built to last - not patched together.

Common Questions

Website maintenance and support FAQs

Website maintenance is the ongoing work needed to keep a live website running properly: plugin and theme updates applied and tested, uptime monitoring, backups, security scanning and patching, monthly checks, and development hours for the small changes every site accumulates. Without it, sites drift, break unpredictably, and become expensive to rescue when they do.

Yes, and this is how most of our new support clients start. We do a short discovery call, review the site, quote for any upfront fixes needed before support can sensibly start, then onboard you onto the plan that fits. Access, licences and any tooling the original developer set up in their own accounts get moved into yours as part of the handover.

Plans start at £190 per month on the Essentials tier, £360 on Growth and £640 on Priority. Every tier is on a 30-day rolling basis with no long-term contracts and includes a set number of development hours (2 / 4 / 8) alongside the maintenance work. Extra hours are billed at £95 + VAT.

Uptime monitoring runs 24/7 so we usually know before you do. Response times on the plans are 2 business days on Essentials, next business day on Growth and same day on Priority - these are the times to acknowledge and estimate, not always the time to complete. We are a small in-house UK team, not a 24/7 support desk. Almost every emergency is best handled by a considered response the next morning rather than a rushed one at 3am.

All plans cover WordPress, WooCommerce, Shopify, and Statamic. If your site is built on something else, get in touch and we can discuss what we can do.

No. All support plans are on a 30-day rolling basis. You can cancel with 30 days notice at any time - no lock-ins, no penalties.

Hours don't roll over month to month. If you need more than your plan allows, additional hours are billed at £95/hr + VAT.

Any work we do on your site - content updates, plugin updates, bug fixes, new pages, design tweaks, or development tasks. If we work on your site, we log the time.

We monitor all supported sites 24/7. If your site goes down, we're alerted immediately and act fast to get it back online - you'll hear from us before you notice the problem.

Yes. See the managed hosting page for what the hosting side covers. Most clients bundle hosting into their support plan for one relationship and one invoice. If you already have hosting you are happy with, keep it - support works fine alongside another provider.

Yes. Plans can be changed with 30 days notice. If your needs change, just let us know and we will move you to the right plan.

Yes - we support sites built by other agencies too. We'll review your site first to make sure we're comfortable taking it on, then onboard you onto the right plan.

Support & Hosting

Don't Wait for Something to Break

Most businesses only think about website support when something goes wrong. Get ahead of it - book a call and let's set up a plan that keeps you covered.

Book a Call